Returns and Refunds

 Delivery & Returns

We carefully prepare and pack every Daisy & Bee order to help it arrive safely and in perfect condition.

Delivery Information

Daisy & Bee Standard Delivery

Our standard UK delivery service is based on Royal Mail First Class.

Postage is calculated automatically at checkout according to the weight and size of your order.

Royal Mail First Class aims to deliver on the next working day following dispatch, including Saturdays. However, this is a delivery aim rather than a guaranteed next-day service.

Delivery times may occasionally vary, particularly during busy periods, bank holidays, adverse weather or circumstances outside our control.

Upgrade Your Delivery

For additional peace of mind, you can upgrade your delivery at checkout to:

Royal Mail Tracked 48
A fully tracked service that aims to deliver within two to three working days following dispatch.

Royal Mail Tracked 24 with Signature
A fully tracked service with a next-working-day delivery aim and a signature required on arrival.

Delivery aims may vary for certain UK postcodes and are not guaranteed.

Free Delivery

Orders of £35 or more qualify for FREE Royal Mail Tracked 48 delivery, giving you tracking at no additional cost.

Our Carrier

Daisy & Bee orders are normally sent using Royal Mail.

Tracking information will be provided for orders sent using Royal Mail Tracked 24 or Royal Mail Tracked 48.

Delivery Addresses and Unsuccessful Deliveries

Please check that your delivery name, address and postcode are complete and correct before submitting your order.

We cannot accept responsibility for delays or failed deliveries caused by an incorrect or incomplete address supplied at checkout.

Where an order is returned to us because the address was incorrect, delivery was refused or the parcel was not collected following an attempted delivery, we will contact you to arrange the next steps. An additional postage charge may apply if you would like the order to be sent again.

Packaging

Greeting cards are individually wrapped for protection and dispatched in sturdy packaging to help them arrive in excellent condition.

Larger orders are carefully packed using appropriate postal packaging for safe transit.

Cancelling an Order Before Dispatch

Please contact us as soon as possible if you would like to cancel or change an order before it has been dispatched.

We will do our best to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled once it has entered the packing or dispatch process.

Returns Information

We hope you will be delighted with your Daisy & Bee purchase. However, we understand that there may be occasions when you need to return something.

Arranging a Return

Please contact us before sending an item back.

Returns are accepted by prior arrangement only so that we can confirm the correct returns address and provide you with the appropriate return instructions.

This arrangement process does not affect your statutory consumer rights.

Please include your order number and details of the item you would like to return when contacting us.

Change-of-Mind Returns

For eligible consumer orders placed online, you may notify us that you wish to cancel your purchase within 14 days of receiving your order.

Once you have notified us, the goods should be returned within a further 14 days.

Please take reasonable care of the goods while they are in your possession. Returned items should be unused and securely packaged to prevent damage during transit.

We may make a reasonable deduction from the refund where an item’s value has been reduced because it has been handled beyond what would normally be necessary to examine it.

Unless an item is faulty, damaged or not as described, you are responsible for the cost of returning it to us.

We strongly recommend obtaining proof of postage, as the parcel remains your responsibility until it reaches us.

Refunds

Once the returned goods have been received and checked, your refund will be processed using the original payment method.

Eligible refunds will include the cost of our standard delivery service where this was originally paid.

Where you selected a more expensive delivery upgrade, we are only required to refund the amount equivalent to our standard delivery charge.

We aim to process refunds promptly and no later than 14 days after receiving the returned goods, or suitable evidence that they have been sent back.

Damaged, Faulty or Incorrect Items

We make every effort to ensure that your Daisy & Bee order reaches you safely and in excellent condition.

In the unlikely event that an item arrives damaged, faulty or incorrect, please contact us as soon as possible after delivery.

To help us resolve the matter, please provide:

• Your name and order number
• A description of the problem
• Clear photographs of the item
• Photographs of the outer and inner packaging, where relevant

Please retain the item and its packaging until we have responded, as these may be needed to investigate the damage with the delivery provider.

Where appropriate, we will arrange a replacement or refund. You will not be charged return postage for an item that is faulty, damaged or not as described.

This does not affect your statutory rights.